Returns and Exchanges
Online returns and exchanges: returns and exchanges are accepted on online orders within 20 days of receipt for items that have not been worn, altered or washed.
- All returns and exchanges must be received at our office within 20 days of receiving your order. Please choose your shipping method accordingly. We will process your refund when we have received your order.
- Prior to sending your item back for an exchange or refund, please email us at email@example.com to let us know.
- Original shipping charges are non-refundable. Return and exchange postage fee is paid by the customer. We will of course send your new exchange item free of charge.
- If it's easier for you or if you need your item or exchange item urgently, you can pop by one of our stores to return your order or get your exchange item.
- In cases where an item is faulty and you have worn it, you can get an exchange for the item or a voucher of the same price, if the item is returned within 15 days of receipt.
Please send your return or exchange to:
Wandering Minds - Unit 9 (or Unit 57 if closed)
Boxpark, 2-4 Bethnal Green Road
London E1 6GY
In-store (Boxpark and Bikini Berlin) returns and exchanges:
- You have 15 days to bring back your item in store for an exchange or a credit note of the same value. We do not issue refunds. Please bring your receipt with you (printed or on your phone). The item must unworn, unwashed and in perfect, re-sellable condition for you to get an exchange or a credit note. The credit note will be valid for a duration of six months. Whether the credit note is used online or in-store and you want to return this item, you will only be able to obtain one last credit note which can only be used in our Boxpark store (and no refund) for the item(s) purchased with the first credit note.
- Defective items must be brought back within 7 days of purchase. If we accept responsibility for the defect, you will be given an exchange of the same product or a credit note (valid 6 months).
For all questions, please email firstname.lastname@example.org.